Issue link: https://industrialengineer.epubxp.com/i/419895
66 Industrial Engineer the day we strive for Work Perfect I have responsibility for the operations of the productivity manage- ment department at Northside Hospital. This includes leading the planning, administration, quality management and output of pro- ductivity monitoring, stafng budgets, position management and the patient acuity system. I use my IE skills daily through critical thinking and decision-making based on data analyses and operations improve- ment projects. These skills help me to make time-sensitive decisions impacting hospital and department-level operations. Northside is an extensive network of state-of-the-art facilities stafed with skilled, caring professionals among three not-for-proft hospitals with a total of 838 licensed beds and 700,000 patients an- nually. All Northside hospitals are full-service, acute-care facilities that ofer particular expertise in maternity services, women's health, cancer care, surgery and radiology. Our customers in productivity manage- ment are leadership, physicians, nurses and staf. However, excellent patient care is always our goal. The best part of my job is the variety and complexity of the challeng- es that we face each day in healthcare and at Northside. I enjoy work- ing with diferent people and departments on a daily basis. I ultimately enjoy working to make a diference in the lives of our patients. My perfect day at work would entail collaborating with a depart- ment regarding a stafng or patient fow issue. I could conduct a data analysis and/or observations regarding the particular issue and then make and implement a recommendation to resolve the problem. To me, spending time with staf or working with leadership regarding a current issue is the most rewarding part of my job, as I am able to gain frsthand knowledge, assess the situation and provide a workable rec- ommendation. When I can help make a diference in a patient's care or help a staf member feel better about their job, that creates the "perfect day" for me. — Interview by David Brandt Joyce T. Siegele Director, productivity management Northside Hospital Atlanta resumé 2014 Director, productivity management, Northside Hospital 2003 Productivity improvement manager, Northside Hospital 2002 Coordinator, management services, Northside Hospital 1997 Operations improvement engineer, Northside Hospital 1994 Senior consultant, healthcare consulting, Ernst & Young LLP 1994 M.S., industrial and systems engineering, University of Florida, Gainesville, Florida 1991 B.S., industrial & systems engineering, University of Florida, Gainesville, Florida 1989 Joined IIE